Policy on Shipping, Returns and Returns

With a minimum spend of €25 we offer free shipping throughout Italy (for islands over €50 free shipping). Within 30 days of purchase, if you change your mind, we will refund 100% of the amount with home collection.

The customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations. The customer has the right to withdraw from the contract, without the obligation to indicate the reasons, within 30 days from the date of receipt of the products, without requiring a particular reason, a mere reconsideration being sufficient pursuant to art. 49, paragraph 1 , lit. h Legislative Decree 6 September 2005, n. 206.
The withdrawal period expires after 30 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods or acquires physical possession of the last good in the event that by necessity we arrange for the separate sending of the goods purchased with a single order.
To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail) to one of the following addresses:
Raggi Preziosi - Via Sant'Agata nr. 65 - 87027 - Paola (CS) IT
Tel.: +39 0982 610915
To this end you can use a simple self-certification or download, fill in and electronically send a TYPE of withdrawal FORM or alternatively any other explicit declaration on our website to the e-mail address: gambepreziosi.com@gmail.com. Once notification has been received, we will promptly send you a confirmation of receipt of the withdrawal on a durable medium (for example by email).
To comply with the withdrawal deadline, it is sufficient for you to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.
Instructions for exercising the right of withdrawal:
The withdrawal cannot be exercised in case of lack of the original packaging of all the elements accompanying the product and anything else present in the original packaging.
  • It is not possible to exercise the withdrawal only on part of the purchased product.
  • It is not possible to exercise the withdrawal if at the time of delivery, the courier presents a package or envelope that is already clearly open or damaged. In these cases it is necessary to refuse delivery.
  • In the case of products being replaced, the customer must communicate any defects and/or elements of non-conformity within 48 hours of receiving the product in order to be able to exercise the right of withdrawal. After this deadline, the product cannot be further replaced, but only sent for repairs to authorized assistance centres.
  • The right of withdrawal can be exercised by the customer within 30 days from receipt of the purchased goods.
  • To exercise this right you must send us an email to the email address: gambepreziosi.com@gmail.com, indicating the order number, within 30 days from the date of receipt of the ordered goods.
  • The costs that the customer will have to bear for the withdrawal consist only of the costs of shipping and returning the goods.
Effects of Withdrawal
If you withdraw from this contract, you will be refunded all payments you have made to us, excluding delivery costs and additional costs resulting from your possible choice of a type of delivery other than the least expensive type of standard delivery offered by us, without undue delay and in any case no later than 10 days from the day on which we are informed of your decision to withdraw from this contract.
These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise.
The refund may be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back, whichever is earlier.
Please send the goods back or deliver them to our office, without undue delay and in any case within 10 days from the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 10 day period has expired.
The direct cost of returning the goods will be your responsibility. The estimated cost is equal to a maximum of approximately EUR 15.00. Returned goods travel at the customer's risk.
The right of withdrawal is subject to the following conditions:
- the returned product must be complete with all its parts, it is not possible to exercise withdrawal only on part of the purchased product;
- the returned product and packaging must be intact and the product not personalized. The consumer is solely responsible for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods*.
- the shipping costs of the return and the product that replaces it will be borne by the buyer.
- shipping, until the product reaches our warehouse, is at the customer's risk; we therefore recommend sending the products via courier and with tracked and insured shipping.
- in the event of damage to the goods during transport, we will notify you promptly to allow you to submit a request for compensation; in this case, the product will be returned to you at your expense, canceling the withdrawal request.
- upon arrival at the warehouse the product will be examined to assess any damage or tampering not resulting from transport. If the product and/or its original internal/external packaging is damaged, we will withhold from the refund a percentage equal to 10% of the same, as a flat-rate compensation for the costs of restoring the goods.
Once we have received the returned goods, we will refund the entire amount already paid within 48 hours. The refund will be made using the same payment method used by the customer; only if the customer has paid for the product by cash on delivery, it will be the customer's responsibility to provide us with the method to use to make the refund.
The right of withdrawal lapses if upon receipt of the goods you find:
- the lack of the original external/internal packaging;
- damage to the returned product for reasons other than its transport.
*The decrease in the value of the goods is also considered to result simply from opening the package and/or tampering with the original packaging. The returned product must be returned in such condition that it can be sold as new.
Click here to download the RETURN FORM